Fuel Station FAQs

Turnpike Garage Fuel Station - Fuel Express FAQs

 

How much will I be charged?

You will only be charged for the amount you withdraw. 

No fuel was dispensed.  What do I do?

We apologise for this inconvenience.  We can confirm that you will not be charged for the transaction, however your bank may hold the value initially selected until the transaction clears, which is usually within 3-5 working days.  For information purposes, it is the responsibility of your bank and not Turnpike Garage / Certas Energy to correct this transaction value.

I selected a larger amount than I withdrew.  Can I get a refund?

Sometimes you may notice a different "pending" transaction amount compared to the amount that was paid at the pump.  We can confirm you will only be charged for the amount of fuel that you put into your vehicle.  Your bank however, may hold this "pending" value which you initially selected, until the transaction clears.  Please note that banks can take up to 3-5 working days to replace the Pending value with the transaction value.  For information purposes, it is the responsibility of your bank and not Turnpike Garage / Certas Energy to correct this transaction value.

I didn't get a receipt.  Please can I be provided with one?

We apologise for this inconvenience.  Very occasionally the paper can jam in the printer.  Duplicate receipts can be printed using any pump payment terminal - simply press the 'ticket' button on the touch panel and insert your card, your payment history will be displayed allowing you to select the transaction and receive a duplicate receipt.  If you are a transient customer and are therefore not local to the area, please email us at info@theturnpikegarage.co.uk with the following information: Date and time of the transaction; the value of the transaction and the last four digits of the card number used.  Once we've received your email, we will send you a copy of your receipt.

If you have a question that is not answered above, please email us at info@theturnpikegarage.co.uk.

https://gulfoil.co.uk/fuel-express-faqs/

 

 

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Opening Hours
Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30
Saturday 08:30 - 13:00
Sunday Closed